Tephlo replies to your WhatsApp, Telegram, and website visitors straight from your own knowledge — grounded, never guessed — and hands the conversation to your team the moment it needs a person.
Not a scripted chatbot. Tephlo reads your real documents, answers accurately, takes action, and escalates to people — so customers get help in seconds and your team only touches what matters.
Hybrid retrieval over your uploaded docs finds the right passage, and Tephlo answers only from what it can cite. No source? It says so and hands off — instead of making something up.
Tephlo senses when a customer is getting frustrated and brings in a person before it boils over. The customer is told honestly why — and if your team is outside business hours, when you’ll be back. If the wait drags, Tephlo checks in on its own so nobody is left hanging. Your agent takes over in one tap with the whole history.
A structured catalog lets Tephlo answer stock, price, and spec questions exactly — no hallucinated numbers.
Durable per-customer memory carries preferences and past context into every future conversation.
Callbacks, complaints, and refund requests become structured tickets your team can work — automatically.
Tephlo replies in the language each customer writes in — answers, confirmations, and updates included — with no setup.
Proven answers are reviewed, approved, and reused instantly. Tephlo spots repeat questions and suggests canonical answers you approve once.
Automation rate, peak hours, why conversations escalate, tickets captured — a live analytics view of your whole front line.
No scripts to write, no decision trees to maintain. Point Tephlo at your knowledge and connect a channel — it does the rest.
Link your WhatsApp Business number or Telegram bot. Tephlo verifies the connection end-to-end before it ever goes live.
Upload PDFs, docs, and policies — or paste text. Tephlo indexes them in minutes and starts answering from them.
The AI handles the volume; your agents supervise from the console and step in whenever a conversation needs a human.
Multi-tenant by design, with the controls a real support operation needs — so you can hand customer conversations to AI without handing over the keys.
Connect a channel, add your knowledge, and let Tephlo handle the front line — with your team one tap away.