General
What is Tephlo?
Tephlo is an AI customer-support platform for WhatsApp, Telegram, and your website. It answers your customers from your own knowledge base, handles product and account questions, and hands conversations to your human team whenever a person is needed.
Will it replace my support team?
No — it makes them faster. Tephlo deflects the repetitive questions so your team can focus on the conversations that actually need a human. Every escalation lands in your Agent Console with full context.
Which channels do you support?
WhatsApp Business, Telegram, and an embeddable web chat widget for your own website — all from one shared knowledge base. More channels are on the roadmap.
How long does setup take?
Most teams are live in an afternoon: connect a channel, upload your documents, and turn it on. There are no scripts or decision trees to build.
What happens when a customer shares their location or a contact card?
If a customer drops a pin on WhatsApp or Telegram, Tephlo instantly replies with your nearest configured branch, store, or pickup point — including distance and directions. Contact cards are acknowledged safely: nothing is saved or contacted automatically. You manage your locations from the dashboard.
What about voice notes, photos, and file attachments?
Every message type gets a graceful, professional response. Media the assistant can't process yet receives a polite note in your customer's language offering a human hand-off — never silence. Richer media understanding is rolling out progressively to pilot businesses.
How it works
How does it avoid making things up?
Tephlo answers only from content it can retrieve and cite in your knowledge base. If there's no grounded answer, it won't guess — it tells the customer it isn't sure and hands off to a human instead of inventing a response.
What happens when it doesn't know?
It escalates. The conversation moves to your Agent Console with its full history and the reason it escalated, and an agent can take over in one tap over the same channel.
Can it answer product and price questions?
Yes. Add a structured product catalog and Tephlo answers stock, price, and spec questions exactly — with no hallucinated numbers.
Does it remember customers?
With customer memory enabled, Tephlo carries a customer's preferences and past context into future conversations, so they don't have to repeat themselves.
Does it speak my customers' language?
Yes — Tephlo detects the language each customer writes in and replies in it, including confirmations, handoff notices, and follow-ups. No configuration needed.
What if my team is offline when something escalates?
Customers get an honest expectation, not silence: if you've set business hours, Tephlo tells them when your team is back. And if an escalated conversation waits too long, it checks in with the customer automatically.
Does it get better over time?
Yes. Proven answers can be reviewed and approved so they're reused instantly, and Tephlo spots repeat questions and suggests canonical answers for your one-click approval — so quality compounds instead of resetting every conversation.
Can I see how it's performing?
A built-in analytics view shows your automation rate, busiest hours, why conversations escalate, what your team found when they took over, tickets captured, and the languages your customers use.
Data & security
Is my data isolated?
Yes. Tephlo is multi-tenant by design — each workspace's data is scoped and separated. Channel credentials are encrypted at rest, and every credential and config change is recorded in an audit trail.
Can I delete a customer's data?
Yes. Built-in privacy tooling lets you export or delete a customer's data on request.
Do operators need multi-factor auth?
MFA is enforced for operators, and a channel can't be enabled until it's verified end-to-end — so nothing goes live without a proven, authenticated path.