A quick tour of how Tephlo works — from connecting your first channel to how grounded answers and human handoff keep customers safe.
You can be answering live customer messages in three steps. No scripts, no decision trees.
Every workspace also gets instant sandbox share links and QR codes on the console’s Share page, so you can try your assistant on Tephlo’s shared number before connecting a production one.
Tephlo doesn’t free-associate. It retrieves the most relevant passages from your knowledge base and answers only from what it can cite. If it can’t find a grounded answer, it says so and hands off — it never invents facts, prices, or policies.
When a conversation needs a person — an explicit request, a sensitive issue, visible customer frustration, or low confidence — Tephlo escalates it to your team with the full history and the reason it escalated. The customer is told honestly why a person is stepping in; if you’ve configured business hours and your team is offline, they’re told when you’ll be back, and Tephlo checks in automatically if the wait drags.
Tephlo detects the language each customer writes in and replies in it — grounded answers, ticket confirmations, handoff notices, and follow-ups included. Your knowledge base can stay in one language; Tephlo translates the facts faithfully and keeps order numbers and other identifiers verbatim.
Tephlo supports three channels today:
Upload PDFs, Word docs, and text files — or paste content directly. Tephlo indexes them within minutes using hybrid retrieval (semantic + keyword), so answers cite the exact passage they came from.
You can set validity windows on sources and mark them verified, so stale documents don’t quietly drive answers.
Supported: .pdf .docx .txt .md · or paste raw textEscalated conversations land in the Agent Console. An agent takes over in one tap and replies directly to the customer over the same channel — the customer never repeats themselves. When it’s resolved, the conversation returns to the bot.
Add a structured product catalog and Tephlo answers price, stock, and spec questions exactly — no hallucinated numbers. Customer memory carries a customer’s preferences and past context into every future conversation.
Agent Studio is where your assistant compounds: review and approve canonical answers so they’re reused instantly, see why conversations escalate and record what your team found, set business hours, and run evaluations before changes go live. Tephlo also mines repeat questions and suggests answers for one-click approval.
The Analytics view shows your automation rate, daily volume, peak hours, escalation reasons, tickets captured, languages served, and how much work answer reuse saved.
Tephlo ships with two apps: the Agent Console for your support team (queue, knowledge, conversations) and the Operator Console for platform administrators (tenants, channels, routing, health).